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MOMOPETS · MADE WITH QUIET LOVE · UK
Get in touch
Say hello, we're friendly.
We're here for you — always happy to hear from you.
Email
Customer Service
support@momopets.co.uk
For questions about your order, delivery, returns, refunds, or anything related to our products.
We reply within 48 hours.
Business & Partnerships
info@momopets.co.uk
For collaboration opportunities, wholesale enquiries, brand partnerships, or other inquiries.
Replies within 3–5 working days.
WeChat
ID: momopets_uk
客服在线 Mon–Sun 9am–6pm
Hours
Mon – Fri, 9am – 6pm
GMT · United Kingdom
Send us a message
we'll get back to you soon ✿Every message gets a reply from a real person — not a bot. We promise.
— The Momo Team ♡
Quick answers
Common questions.
Standard UK delivery takes 3–5 business days. Express delivery (1–2 days) is available at checkout. Free standard delivery on all orders over £39.90.
Standard UK delivery takes 3–5 business days. Express delivery (1–2 days) is available at checkout. Free standard delivery on all orders over £39.90.
Yes! We offer a 14-day return window for unopened products. If your pet tried something and just wasn't feeling it, reach out and we'll do our best to help.
We currently ship within the UK. International shipping is something we're actively working on — sign up to our newsletter to be the first to know when it launches.
Every product we carry is carefully reviewed for safety. That said, we always recommend checking the product description for any breed- or size-specific guidance. When in doubt, ask your vet!
Once your order ships, you'll receive a confirmation email with a tracking link. You can also reach out to us at any time and we'll look up your order status right away.