FAQs

Have a question about your order, our products, or your furry friend? We've got you covered.

Orders & Shipping

Standard UK delivery takes 2–5 working days. Orders placed before 1pm Monday–Friday are usually dispatched the same day.

Yes — free standard shipping on orders over £39.90 within the UK. Below that, a small flat fee applies.

Currently we ship within the UK only. International shipping is coming soon.

Once your order ships, we'll send a confirmation email with a tracking link. You can also log into your account to see order status.

Yes — unopened items in original packaging can be returned within 14 days of delivery. See our Returns & Refunds policy for full details.

For hygiene reasons, opened food, treats, and grooming consumables cannot be returned unless faulty.

Every product we stock is carefully selected and quality-checked. We source from trusted brands and prioritise pet safety above all.

Each product page has a size guide. If you're unsure, message us — we're happy to help.

Yes — drop us an email at support@momopets.co.uk with your pet's details and we'll personally recommend products that suit.

No — you can check out as a guest. But creating an account lets you track orders, save your wishlist, and unlock subscriber perks.

Visa, Mastercard, Amex, Apple Pay, Google Pay, PayPal, Klarna, Shop Pay, and UnionPay (银联).

Still have a question? Email support@momopets.co.uk or message us on WeChat: momopets_uk. We usually reply within 1 working day.