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Questions, feedback, or just want to share a photo of your pet — we're all ears.
MOMOPETS · MADE WITH QUIET LOVE · UK
Get in touch
Say hello, we're friendly.
We're here for you — always happy to hear from you.
Email
Customer Service
support@momopets.co.uk
For questions about your order, delivery, returns, refunds, or anything related to our products.
We reply within 48 hours.
Business & Partnerships
info@momopets.co.uk
For collaboration opportunities, wholesale enquiries, brand partnerships, or other inquiries.
Replies within 3–5 working days.
WeChat
ID: momopets_uk
客服在线 Mon–Sun 9am–6pm
Hours
Mon – Fri, 9am – 6pm
GMT · United Kingdom
Send us a message
we'll get back to you soon ✿Every message gets a reply from a real person — not a bot. We promise.
— The Momo Team ♡
Quick answers
Common questions.
It depends on where your items ship from. UK warehouse stock: 3–5 business days standard, or 1–2 business days express. Overseas direct (Japan, Korea & partner countries): around 10 business days. Each product page tells you which route applies. Free standard UK delivery on orders over £39.90 ✿
We totally get it — taste is personal! Under UK consumer law, you have 14 days from delivery to change your mind, plus another 14 days to send it back, as long as it's unused and in its original packaging. Damaged or faulty items? Email us within 7 days and we'll cover the return. Full details in our Refund Policy.
For now, we only ship within the UK (England, Scotland, Wales, and Northern Ireland). International shipping is on our 2026 roadmap — pop your email into our newsletter and you'll be the first to know when it launches ✿
Every product is hand-picked from trusted brands in the UK, Japan, Korea, and other partner countries. Each product page lists ingredients, materials, and any allergen warnings — so you can shop with confidence. Have a sensitive or fussy little one? Just email support@momopets.co.uk and we'll suggest tailored picks.
As soon as your order ships, we'll send tracking info to your email. You can also log into your Momo Pets account to view all your orders in one place. Tracking not updating after a few days? Drop us a line — we'll chase it for you.
